Many businesses worry about hiring remote team members (RTMs) across different time zones. The concern is understandable but misplaced.
The real focus should be on the candidate’s experience and ability to adapt. Let’s break down why the candidate’s location is less important than you might think and how to address common concerns effectively.
Time Zones vs. Experience
The idea that specific time zones lead to better productivity is a myth. Productivity isn’t about where someone is located; it’s about their skills and experience.
For example, candidates who have previously worked with U.S. clients remotely, regardless of their time zone, tend to be more effective. They understand the nuances of remote work and can manage their time well. During interviews, it’s important to ask about their remote work experience and how they’ve handled projects and deadlines.
Addressing Connectivity and Infrastructure Issues
Some countries may have issues with internet connectivity or power. This doesn’t mean you should avoid hiring from these locations. Instead, address these concerns directly during the interview.
Key Questions You Should Ask:
- How do you plan to manage potential disruptions?
- Do you have backup plans, such as multiple internet providers?
Many RTMs have backup plans to ensure they remain productive. For instance, professionals in South America and the Philippines are often well-prepared for such challenges, showing their dedication and resourcefulness.
Ensuring Effective Communication
Communication is key to successful remote work. When interviewing candidates, focus on their familiarity with tools like Slack and Zoom. Ask about any challenges they’ve faced with these platforms.
What to Look For:
- Adaptability to communication tools
- Readiness to communicate effectively, no matter the location
Overcoming Productivity Issues
Time management skills are critical. It’s not about when someone works but how efficiently they manage their time. During interviews, ask for specific examples of how they’ve handled tight deadlines and managed projects.
Example Questions:
- How do you manage tight deadlines?
- Can you provide examples of past project management?
Listen to their response carefully
This approach helps identify candidates who can maintain productivity regardless of their work hours.
Embracing Cultural Differences
Cultural differences can enhance your team’s creativity and problem-solving abilities. When hiring, ask candidates about their experience working with diverse teams.
Why It Matters:
- Enhances team creativity
- Brings fresh perspectives and innovative solutions
Benefits of a Global Talent Pool
Hiring from different time zones expands your talent pool, giving you access to more experienced candidates. Diverse teams bring varied perspectives, enhancing creativity and problem-solving.
Real-World Examples:
- A hiring specialist from South Africa
- A maintenance expert from Ecuador
These professionals can introduce unique processes and ideas that might not be common locally.
Role-Specific Considerations
For roles like accounting or bookkeeping, location is irrelevant as these tasks can be done on a flexible schedule. However, roles requiring real-time communication, like receptionists or client-facing positions, need alignment with your operational hours.
Considerations:
- Ensure candidates for real-time roles are comfortable working in your preferred time slots.
Using the Right Tools
To monitor productivity and ensure tasks are completed efficiently, use tools like Notion, Monday.com, or Asana. These platforms provide visibility into your team’s progress and help manage expectations. They also facilitate clear communication about priorities and deadlines.
What to Look for in Remote Team Members
Consider your company’s culture when hiring. If you value customer service, look for friendly, polite candidates who can handle interactions with a smile. If efficiency and adherence to processes are your priorities, seek candidates who are task-oriented and detail-focused.
Key Hiring Tips:
- Reflect cultural values in your hiring process to ensure a good fit.
Handling Objections About Time Zones
If clients or internal stakeholders are concerned about hiring outside their time zone, explain the benefits of a broader talent pool. Highlight how experience and skill set are more critical than location.
How to Address Concerns:
- Present candidates from various regions and compare their qualifications.
- Showcase the value of hiring the best candidate, regardless of their location.
Conclusion
The focus should be on finding the right skills and experience, not the candidate’s location. Address connectivity issues, ensure effective communication, and embrace cultural diversity. By expanding your talent pool globally, you gain access to top-notch professionals who can drive your business forward. Remember, productivity and success stem from adaptability and experience, not time zones.
