BetterWho Case Studies

Casey H. - Doubling Revenue and Scaling with RTM Direct

At a Glance

CASE STUDY:

Casey Howe

LOCATION:

Massachusetts

OTHER CAREERS:

Software Sales Manager
Door-to-Door Salesman
Bartender

HOW HE IMPROVED HIS BUSINESS MODEL:

Casey doubled his revenue by hiring remote team members

TOP WAYS THAT BETTERWHO CHANGED HIS BUSINESS:

-RTM Direct
-Created freedom to work on,
instead of in, his business
-Doubled his revenue and
increased doors by almost 500

Casey's Journey

Casey leveraged BetterWho’s RTM Direct program to hire three remote team members, doubling his revenue and growing his property management business to nearly 1000 doors. Now, he focuses on business development and spends more time with his family.

Challenge

Before recruiting remote team members through BetterWho, Casey Howe struggled with being overburdened and understaffed despite rapid growth. His initial success with Howzer Property Management led to a surge in clients and properties, but managing nearly 500 doors with a small team created chaos. Casey found himself overwhelmed by operational demands and the inefficiencies of his previous hiring agency, which didn’t ensure cultural fit or cost-effectiveness. This resulted in unmanageable workloads and a lack of strategic focus, impeding his ability to grow the business further while balancing personal time.

"I visited a few understaffed offices with overstressed employees, piles of paper everywhere, and websites that looked like they were built in the 90s. It was crazy, but it seemed to fit the bill. I decided to go for it. I knew if I leveraged technology, applied consistent processes, and spent time finding the right people to join my team, we could have one of the best management companies in the area. And I think we’ve done just that."

Solution

Casey Howe’s solution was to hire remote team members through BetterWho’s RTM Direct service. This program provided him with pre-qualified candidates who were not only experienced but also aligned with his company’s core values and culture. By leveraging BetterWho’s structured hiring and onboarding process, Casey effectively expanded his team, alleviating the operational chaos and inefficiencies he previously faced. This strategic move allowed him to manage his growing client base more effectively, resulting in a substantial increase in revenue and the ability to focus on business development and personal goals.

“We were looking to hire three people, and after speaking with Matthew and Jay, and then hearing Matthew speak to a group, I knew their system, RTM Direct, made complete sense. It’s a very organized and well-thought-out program. BetterWho pre-qualifies candidates, not only in experience but in core values and culture as well. They present three excellent candidates, and then after coordinating the hiring process, they spend the first week onboarding the new hire. Then, they check in at predetermined increments to make sure it’s working out. It’s an excellent system.”

Results

The results for Casey Howe were impressive. By hiring remote team members through BetterWho’s RTM Direct, Casey was able to double his company’s revenue and significantly increase the number of properties managed, reaching nearly 1,000 doors. The streamlined hiring process and the addition of skilled remote employees alleviated the operational burdens he faced, enabling him to focus more on strategic business development. Additionally, Casey gained valuable personal time, allowing him to enjoy more family time and pursue personal interests like running and hiking.

Build a Self-Managing Team with BetterWho

With BetterWho’s RTM Direct program, you can hire remote team members who fit your company’s culture, streamline operations, and give you the freedom to focus on growth. Our candidates are vetted for experience, values, and skills, ensuring they’re the right fit for your business.

Casey's Tips for Property Management Owners

If you want to grow and scale your business, you must document consistent processes and do not stray from them.

You’ll figure out the other stuff, probably with BetterWho’s help, but right now, get out there and sell!

If you're not growing or if you don't have good processes or organization of your business, contact BetterWho. They will help you!

Are You Ready to Scale?

Let BetterWho help you build a team that will free you from the daily grind. Like Casey, you can double your revenue and focus on what really matters—growing your business. Get started today!