RTM Training – Exceptional Customer Service

In this course you will learn to:

• Develop competencies to become an exceptional customer service professional
• Recognize the importance of listening to the customer
• Understand how to deal with a customer who is rude and makes you uncomfortable
• Recognize the importance of email etiquette and how impactful it can be

Taking care of a customer’s needs and solving their problems is called customer service. Customer service begins the moment you connect with the customer to fulfill their needs and continues even after the requirements have been met. The services might be required before, during and after a customer purchases a product or service.