About the role – Leasing Specialist

The leasing specialist will take all incoming phone calls to the company including from prospective clients and tenants to answer questions, inquiries, and other concerns about the company’s listed properties, answer general questions, and ensure customer satisfaction.

Job Description 

We are looking to hire a leasing Specialist with superb customer service and interpersonal skills. Leasing consultants must be goal-driven with strong organizational and decision-making skills.

A successful leasing consultant should be professional and well-informed while displaying a solution-oriented approach to match a client’s needs to available properties. Top candidates will be accomplished networkers who have remarkable negotiation and problem-solving skills.

Responsibilities:

• Understands the overall property strategies as it relates to overall performance goals, occupancy, and leasing

• Responds to phone and email inquiries including but not limited to providing leasing information, conducting virtual leasing tours, making appointments, and completing application requirements.

• Verifies application information, including income verification, when needed. Forwards to the property manager for final approval.

• Processing Applications

• Direct contact with tenants and new applicants for new properties.
  

Leasing Specialist Requirements:

• Ability to read, write, understand, and communicate in English. 
• Property Management experience is a Plus.
• Superior customer service skills including the ability to manage difficult customers and/or situations
• Professional verbal and written communication skills
• Strong typing skills with a high level of accuracy
• Strong attention to detail, organizational, time-management, and problem-solving skills
• Detail-oriented; ability to manage conflicting priorities and adjust priorities on a daily basis
• Team-oriented, collaborator

Skills:

Email Handling, Data Entry, Admin Assistant, Telephone Handling, Data Processing, Time Management, Social Media Management, General Office Skills, Sourcing, Customer Support

About the role – Maintenance Coordinator

The Maintenance Coordinator is responsible for managing all incoming work orders from start to finish. They will respond instantly to new service requests, communicate with residents, troubleshoot maintenance issues, and coordinate service with vendors and residents.  The ideal candidate will have property management and maintenance knowledge and strong administrative, organizational, and communication skills. This position works closely with the Maintenance Team, Property Managers, and Agents.

Job Description

We are looking for a trustworthy maintenance coordinator to take charge of all incoming maintenance requests. To be successful, you should demonstrate excellent organizational skills and be able to think on your feet. 

Outstanding maintenance coordinators should be able to motivate workers in their charge, and constantly be looking for ways to innovate old methods and practices.

Responsibilities:

• Ensure a positive resident experience
• Qualify incoming work orders by asking exploratory questions regarding the maintenance concern
• Troubleshoot maintenance issues
• Dispatch service through the preferred vendor network
• Follow up on work orders consistently until completion
• Compare invoices to the requested work and address discrepancies
• Manage the Vendor network
• Schedule and perform semi-annual surveys of every property in the portfolio
• Source new vendors and promote lasting relationships with current vendors
• Execute all other duties assigned by the Company Owners or Property.
  

Requirements:

• Positive, upbeat attitude; unwavering ethics and a strong sense of responsibility
• Great troubleshooting experience: understands how to walk customers through an issue to truly understand the problem
• Excellent customer service and negotiation skills.
• Strong attention to detail. 
• Leadership experience is recommended.
• Repair work experience preferred.
• Relevant licenses and certificates may be required.

Skills:

Time Management, Data Processing, Telephone Handling, Email Handling, Office Admin, Admin Assistant, Customer Support, Project Management