10-day Training

$1,300.00

10-Day Training Program

Currently available for:
Appfolio and Propertyware

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Specs

Categories: ,

Description

HomeVault Academy’s QuickStart training program is designed to quickly educate your new Remote Team Member on the property management industry and to assist with the new team member onboarding.

We offer three different course lengths, 3-Day, 5-Day, and 10-Day as outlined below:  

Course Outline

QUICKSTART 10 DAY COURSE

DAY 1 OF 10

  • Start of Day with Training Personnel
  • Introduction to Property Management
    • Intro To PM Part I
    • Intro To PM Part II
    • Intro To PM Part III
  • Introduction to PM Quiz
  • Property Management Terminology
  • Fair Housing
  • Service animals
  • EOD with Training Personnel
  • Service Animals & FH Quiz

DAY 2 OF 10

  • Start of Day with Training Personnel
  • Introduction to AppFolio
  • Overview of RTM Task
  • Entering Rent Payments
  • Overview of Main Line and Leasing Calls
  • Overview of Resident Screening and Tenant Process
  • Overview of Maintenance Process
  • Introduction to QuickStart RTM for OJT Training
  • More Intensive Tasks – On The Job Training in AppFolio
  • Review and Assessment
  • Day2 Quiz

DAY 3 OF 10

  • Start of Day with Training Personnel
  • Intensive Maint – How to Create Work Orders
  • Intensive Maint – Extracting Work Orders
  • Maintenance OJT
  • Endorsement with Training Personnel
  • Intensive Admin Tasks
    • Entering Bills
    • Onboarding new Owners (PW)
    • Onboarding new property
    • Lease Renewal
  • Admin OJT
  • Performance expectations for you as an RTM
  • Review of Days 1-3
  • Self Assessment / EOD with Training Personnel
  • Final assessment

DAY 4 OF 10

  • Start of Day with Training Personnel
  • Admin OJT – Entering Bills
  • Admin OJT – New Lease
  • Admin OJT – Onboarding New Property and Owner

DAY 5 0F 10

  • Start of Day with Training Personnel
  • Maintenance OJT – How to Create work Order
  • Maintenance OJT – Extracting Work Orders

DAY 6 OF 10

  • More intensive main line, leasing, and tenant screening mock calls
  • Call listening and feedbacking
  • Live call with MX VA role play as a client

DAY 7 OF 10

  • More intensive Admin tasks (one on one session)
  • Additional Admin tasks (Adding invoices to PM software)
  • Marketing new properties

DAY 8 OF 10

  • More intensive Maintenance tasks
  • How to create work order (one on one session)
  • Maintenance tasks added (mock call and troubleshooting guidelines on dispatching)

DAY 9 OF 10

  • More intensive Maintenance tasks
  • How to extract and follow up (one on one session)
  • Maintenance tasks added (mock call and troubleshooting guidelines on coordination)

DAY 10 OF 10

  • Social Media Overview/or BDM support, depending on the student’s company preference

Additional information

software

Appfolio, Propertyware

length-of-training

10 days

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