QUICKSTART – ESSENTIAL Property Management Training (Included)

Role-focused property management training for your RTM, so that they can hit the ground running.

Includes training in PM terminology, customer service, processes, softwares, business-specific must-haves like Fair Housing training and much more.

QuickStart Essential Course Structure:

Lesson 1 – Introduction to Property Management

Focus areas:

• Overview of the PM business
• Responsibilities of a Property Manager
• The structure of a PM company
• Terminology
• General workflow
• Fair Housing Act
• Service animals
• Lead based paint

Lesson 2 – Overview of Property Management Tasks

Focus areas:

• PM specific tasks
• Application Screening
• Maintenance Coordination
• Main Line and Leasing Calls
• Most common PM Software tools

Lesson 3 – PM Customer Service Excellence

Focus areas:

• Business Acumen and KPIs
• Effective Communication
• Problem Solving
• Empathy in Customer Service

Lesson 4 – Role Specific Tasks

Focus areas will be different depending on role:

• Maintenance (prioritizing work orders, handling different types of WOs, turnovers)
• Leasing (screening applications, new leases, lease expiration)
• Bookkeeping (collecting rent, reading ledgers, paying vendors)