Description
Role-focused property management training for your RTM, so that they can hit the ground running.
Includes training in PM terminology, customer service, processes, softwares, business-specific must-haves like Fair Housing training and much more.
QuickStart Essential Course Structure:
Lesson 1 – Introduction to Property Management
Focus areas:
- Overview of the PM business
- Responsibilities of a Property Manager
- The structure of a PM company
- Terminology
- General workflow
- Fair Housing Act
- Service animals
- Lead based paint
Lesson 2 – Overview of Property Management Tasks
Focus areas:
- PM specific tasks
- Application Screening
- Maintenance Coordination
- Main Line and Leasing Calls
- Most common PM Software tools
Lesson 3 – PM Customer Service Excellence
Focus areas:
- Business Acumen and KPIs
- Effective Communication
- Problem Solving
- Empathy in Customer Service
Lesson 4 – Role Specific Tasks
Focus areas will be different depending on role:
- Maintenance (prioritizing work orders, handling different types of WOs, turnovers)
- Leasing (screening applications, new leases, lease expiration)
- Bookkeeping (collecting rent, reading ledgers, paying vendors)
QuickStart Enhanced Course:
Coming soon!