BetterWho
Find answers to the most commonly asked questions about BetterWho services, from RTM Direct to AI Courses and beyond.
RTM Direct
The service is non-refundable but we do offer a 90-day guarantee in case the placement does not work out for whatever reason.
Depending on the time of year and the complexity of the job description, it may take between 2-6 weeks. This is of course only an estimate, as the service we provide is a very customized candidate search. A priority add-on is available for purchase in case the placement is time-sensitive.
We will obtain information about the position and your company culture for a customized search. We will pre-screen the applications received as a result of our posting or head-hunting efforts. Any qualified candidates will go through a further screening process to assess their skills, and personality fit, to vet their qualifications and we will do a pre-interview with them. We will then present you with at least one candidate we believe to be a great match for your company and from there you will need to interview them within 2 days and decide whether we need to keep searching.
Should several candidates be declined, we will meet again to make sure we are on the same page with what we are recruiting for, and then will resume the search until a suitable candidate is found. From there you will need to send them an offer letter and start onboarding them. They will start with 4 days of training (included in the placement), which are paid working days.
No, we do direct hire placements which is part of our recipe to get you the absolute best the world has to offer and no middleman to pay in perpetuity.
Should several candidates be declined, we will meet again to make sure we are on the same page with what we are recruiting for, and then will resume the search until a suitable candidate is found. From there you will need to send them an offer letter and start onboarding them. They will start with 4 days of training (included in the placement), which are paid working days.
We do a true global search, we have hired from over 30+ countries.
We are getting about 3000 applications per month and less than 1% of them make it through a vetting process. We are going through 50 -100 applicants for everyone that we recommend.
The process is straightforward, you sign up and then we will ask you to fill out two forms. One is to know your company a little better and the other is a Job Description. After that, we will have an onboarding call and then start the search!
We are so confident in our process that we guarantee it in the first 90 days. If your remote team member doesn’t work out for any reason, then we place another candidate completely free!
We use and recommend Time Doctor
90% of the candidates have a bachelor’s degree
Yes, RTM Direct packages are designed to be customizable with interchangeable upgrades to meet the specific needs of your business.
RTM Direct offers more free time, increased profit, less stress, and improved efficiency and productivity by handling time-intensive tasks through highly skilled remote team members.
RTM Direct emphasizes finding team members that match your company culture and values, providing training to ensure seamless integration and collaboration from day one.
EOR Upgrade
The EOR (Employer of Record) Upgrade allows you to employ your RTM under their local regulations, ensuring they have access to social services offered by their government.
The EOR upgrade ensures compliance with local employment laws and enhances the RTM’s job security and satisfaction, which can lead to higher productivity and retention.
Yes, with the EOR upgrade, payroll is managed according to the local laws of the RTM’s country, ensuring timely and compliant payment.
RTMs under the EOR upgrade receive benefits as per their local regulations, which can include health insurance, retirement plans, and other social services.
Yes, providing local benefits and job security through the EOR upgrade can lead to higher job satisfaction and retention rates among RTMs.
RTM Direct Tiers
Tier 1 requires no prior property management experience and is suited for roles such as customer service, admin support, receptionist, and leasing specialist.
Tier 2 requires related experience and includes training in property management terminology, software tools, and fair housing laws. Positions include maintenance, leasing, and bookkeeping specialists.
Tier 3 requires specific experience in property management or relevant software. It covers advanced roles such as marketing manager, sales manager, operations manager, HR manager, accountant, and executive assistant.
The Enhanced Training Upgrade provides intensive role-specific training, covering advanced property management processes, software, and more, ensuring your new hire is fully prepared.
The Priority Pass upgrade accelerates the hiring process, allowing you to fill positions 2-3 times faster than the standard timeline.
EverBetter RTM
EverBetter RTM is designed as a monthly subscription, which you can edit as needed. After you sign up for EverBetter RTM, we will enroll your remote team members in a comprehensive continuous learning program consisting of workshops, one-on-one sessions, regular check-ins, and friendly discussions and Q&A sessions. You will receive regular updates about the progress of your remote team members.
EverBetter RTM is a monthly subscription with the price of $47/ remote team member. Once acquired, it will be automatically charged from your account every month.
We understand that remote teams can fluctuate through time. You can edit your subscription as needed, in order to accommodate the current realities of your team. Just let us know!
Absolutely! EverBetter RTM was designed for the needs of all remote team members working in Property Management, regardless of how they were hired.
EverBetter RTM covers a wide range of topics including Property Management Software Mastery, Effective Communication Skills, Customer Service Excellence, Legal Compliance and Documentation, Financial Management, Marketing and Leasing Strategies, Maintenance Coordination, Time and Priority Management, Crisis Management, and Company Culture and Team Collaboration.
EverBetter RTM’s training modules are customized to meet the specific needs of your team. This helps in skill retention, reducing employee turnover, and provides an ROI on your training investment. The training also includes compliance and legal updates, soft skills training, and crisis management, giving your team a competitive edge.
Yes, EverBetter RTM is designed to be scalable. Whether you’re a small team or a large organization, our training modules can be customized to suit your needs.
Our training includes a focus on keeping up with property management trends and adapting to market changes. This ensures your remote team members are always up-to-date and can provide the best possible service.
QuickStart Training
The Enhanced Training Upgrade provides intensive role-specific training, covering advanced property management processes, software, HOA training, and more, ensuring your new hire is fully prepared.
Yes, the training can be purchased as a stand-alone program, to enroll any remote team members already on your team, regardless of whether they were placed by BetterWho or not.
The charge is per team member, so you will need to please purchase the course individually for each remote team member you wish to enroll. They each take the course at their own pace so it’s important for them to have access individually.
BetterTeam Consulting is a service that helps property management business owners transform their staff into a self-managing team.
BetterTeam Consulting optimizes PM teams by providing tools, resources, and support to create a highly effective self-managing team.
The benefits of a self-managing team include increased profitability, improved customer service, reduced team turnover, increased team satisfaction, and improved innovation.
BetterTeam Consulting improves team efficiency by providing guidance on effective project management, creating a positive company culture, and implementing key performance indicators (KPIs).
BetterTeam Consulting helps business owners become passive investors by empowering their team to make more and better decisions, reducing the need for constant involvement and allowing the business to run smoothly without the owner’s constant presence.
BetterTeam Consulting offers three tiers of packages: Activate ($997+20), Advance ($1997+20), and Accelerate ($2997+20). Each package includes different services and benefits.
BetterTeam Consulting helps business owners address this problem by transforming their staff into a self-managing team that can handle questions and make decisions independently.
BetterTeam Consulting improves company culture by fostering mutual trust among team members, creating a positive and supportive work environment, and aligning the team with the company’s values and vision.
BetterTeam Consulting provides guidance and support in project management, helping businesses prioritize and focus on the important tasks that will accelerate their growth and success.
BetterTeam Consulting helps business owners make data-driven decisions by implementing key performance indicators (KPIs), providing tools for data analysis, and guiding the team in using data to inform their decision-making process.
A strong company culture fosters a positive work environment, improves team satisfaction, reduces turnover, and contributes to the overall success of the business.
BetterTeam Consulting reduces team turnover by creating a more positive and supportive work environment, improving team satisfaction, and aligning the team with the company’s values and vision.
BetterTeam Consulting improves customer service by empowering the team to be more responsive to client and tenant needs, resolving issues quickly, and providing a higher level of service.
BetterTeam Consulting encourages innovation by creating an environment that fosters new ideas and solutions, allowing team members to contribute their creativity and expertise.
BetterTeam Consulting helps business owners prioritize and focus on the important tasks by providing guidance on project management, creating clarity on what tasks will have the biggest impact, and eliminating distractions.
BetterTeam Consulting empowers team members by giving them more autonomy and responsibility, allowing them to make decisions and contribute to the success of the business.
BetterTeam Consulting provides leadership development through coaching and guidance, helping business owners become effective leaders and empowering them to build a strong and successful team.
BetterTeam Consulting helps business owners achieve their vision by providing tailored solutions, guidance, and support that align with their unique business needs and goals.
Executive coaching involves one-on-one sessions with experienced coaches who provide personalized guidance and strategies to improve leadership, decision-making, and business operations. For property management entrepreneurs, this can mean more effective team management, improved client satisfaction, and increased profitability.
Executive coaching helps property managers develop adaptive leadership skills, enhance communication and interpersonal skills, and build strategic thinking capabilities. This transformation leads to better conflict resolution, team cohesion, and overall business success.
Key areas include leadership development, decision-making efficiency, conflict resolution, strategic planning, and stress management. Coaches provide tools and techniques tailored to the unique challenges of property management.
The effectiveness of executive coaching is measured using Key Performance Indicators (KPIs) such as improved decision-making efficiency, team performance and morale, client satisfaction and retention, financial performance, and personal leadership growth.
Yes, executive coaching can significantly improve team dynamics by fostering a culture of accountability, effective communication, and team engagement. It also enhances client relationships by teaching leaders how to better manage client expectations and deliver superior service.
Look for coaches with experience in property management or related fields, a proven track record, and positive testimonials. It’s important that they understand the unique challenges of the industry and can provide tailored guidance.
Integrating executive coaching involves identifying the need for coaching, selecting the right coach, setting clear objectives, creating a supportive environment, and regularly monitoring progress. This structured approach ensures that the coaching aligns with business goals and leads to sustainable improvements.
Long-term benefits include enhanced leadership capabilities, better decision-making, improved team management, higher client satisfaction, increased operational efficiency, and a stronger competitive position in the market. It also fosters personal growth and work-life balance for business owners.
'AI Simplified, a Property Manager’s Roadmap'
We’ve designed this course with you in mind. No jargon, no unnecessary complexities — just straightforward, actionable insights you can implement right away.
Absolutely. Every module, and every lesson is tailored to address the unique challenges and opportunities in the property management industry.
We focus on actionable strategies that have been proven to work in the property management sector. Plus, you’ll have access to case studies that show you exactly how it’s done.
This course includes team-friendly exercises and implementation guides to ensure that your team is as excited about this new direction as you are.
Yes, you can. We’ve broken down complex AI concepts into digestible, easy-to-understand modules. You don’t need a tech background; you just need the willingness to learn.
The course is designed for busy professionals like you. It’s self-paced, and the modules are bite-sized, allowing you to learn at your own convenience. Plus, the time you invest now will save you countless hours later.
On the contrary, the course teaches you how to seamlessly integrate AI into your existing operations. We cover risk mitigation and provide step-by-step guides to ensure a smooth transition.
'Train ChatGPT to Sound Like You'
This course will teach you how to effectively train ChatGPT to mimic your unique brand voice, ensuring that your AI-driven communications maintain consistency and authenticity. You’ll learn practical techniques for customizing prompts, setting tone, and creating AI-generated content that sounds like you, whether it’s for emails, social media posts, or other marketing materials.
No prior technical knowledge is required! The course is designed with simplicity in mind. We break down the process into easy-to-follow steps, ensuring you can set up and train ChatGPT to reflect your voice without the need for extensive AI or technical experience.
By training ChatGPT to adopt your brand’s voice, you’ll create a seamless and consistent communication strategy across all platforms. This will save time, enhance your brand’s identity, improve customer engagement, and make your marketing efforts more effective by ensuring all your content reflects your personal style.
Yes! Once you’ve trained ChatGPT with your brand voice, it will adapt to various types of content. Whether you need formal emails, engaging social media posts, or conversational customer service messages, ChatGPT will maintain your unique tone and style across all communication formats.
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