Coaching, Consulting, and Staffing for Property Management Companies
Build a business that no longer depends on you for every decision. BetterWho helps you develop a self-managing team that handles daily operations and grows with the company, giving you more freedom over your time.
The problem
Why Growth Gets Harder When Every Decision Depends on You
As your portfolio grows, the daily demands of running it can leave little room for anything else. Your team needs decisions, routine issues escalate, and plans to improve the business keep getting pushed aside. Even with a larger team, you remain the person everyone is waiting on.
Decisions Still Depend on You
Your team brings tenant exceptions, vendor quotes, and renewal pricing to you because they lack the context, guidance, or experience to make those calls confidently. They need a reliable framework for making sound decisions.
Important Projects Keep Getting Postponed
Reviewing your fees, planning your next hire, and improving your leasing process would strengthen the business. But daily requests from property owners and tenants consume the time and attention you need to move those projects forward.
Growth Adds to Your Workload
Each new property adds calls, handoffs, and decisions. When responsibilities and processes have not kept pace with the portfolio, you spend more time coordinating the work, resolving issues, and making sure nothing falls through the cracks.
We Know How Exhausting It Is When Everything Depends on You
Matthew Tringali and Jay Berube bring more than 40 years of combined experience in property management and real estate. They work with owners whose companies have grown faster than the structure around them, until approvals, escalations, and hiring decisions all wait for one person. Wanting to step back does not mean you care less about the business. It means you want a team that can uphold your standards when you are not there.
The solution
Four Ways We Help Your Business Grow
Your business needs different kinds of support as it grows: people to take on the work, training to develop their capabilities, and experienced guidance for you and your leadership team. Our four services cover each of these needs, so you can start where support matters most.
Masterminds
The WhoCrew brings property management company owners together in a facilitated monthly mastermind. You discuss challenges, compare approaches, and draw on the experience of people running businesses like yours. A consistent group gives you space to build relationships and return to earlier decisions as you put them into practice.
Coaching
Having someone to think things through with can bring clarity to the decisions ahead. Executive Coaching offers individual guidance to help you set priorities and build a 90-day plan.
Consulting
Strong operations and sound pricing give your business a firmer basis for growth. BetterTeam Consulting helps your leadership team build an Operational Framework: clear responsibilities, decision authority, and ways to measure progress. BetterRevenue Consulting examines whether your fees reflect the work you deliver, and COMBO brings both services together in one engagement. Mystery Shopping adds an outside view of your sales process, revealing how prospective property owners experience your business.
Staffing
A capable team gives you room to focus on the business. Through RTM Direct, we recruit Remote Team Members (RTMs) for roles in leasing, maintenance coordination, bookkeeping, and operations. We handle the search and support initial onboarding, while you hire directly and manage the working relationship.
How it works
How We Work Together
We take time to understand your business before recommending a service. Together, we agree on priorities, define the work, and clarify what you can expect from us.
Understand Your Business
We look at how your business runs today, where your attention is needed most, and what you want to achieve. Together, we identify the issues that need attention first.
Agree on the Approach
We recommend the services that fit your priorities and define the scope together. You’ll know what we’ll deliver, how your team will be involved, and what progress should look like.
Put the Plan into Action
With the approach agreed, we begin the work—from recruiting a team member to developing your leaders or improving operations. Where ongoing support is included, we review progress together and make adjustments.
Case studies
What Changed for Three of Our Clients
Casey hired three Remote Team Members through RTM Direct. Since then, his revenue has doubled, and his portfolio has grown from about 500 to nearly 1,000 properties.
Casey HoweHowzer Property Management
Read the case study
Maria worked with coach Jay Berube to reduce labor costs, automate routine work, and hire a Remote Team Member. Her profit increased, and she made time for trips to Italy and Puerto Rico.
Maria NapolitanoAllegiant Property Management
Read the case study
Pamela restructured All 3 Realty with BetterTeam Consulting, Executive Coaching, and RTM Direct. She then took a ten-day vacation while the business kept running.
Pamela ColeyAll 3 Realty
Read the case study
Property management companies we have worked with
- Remote Team Members placed
- 1,000
- Average money saved per client
- $25,000
- Markets across the US and Canada
- 65
Testimonials
In Our Clients' Own Words
Property management company owners describe their experience with our recruiting, consulting, and coaching services.
… We found that direct hiring through BetterWho is way better than traditional staffing agencies. They did a better job screening remote talent and selected employees much more talented and expert for the job, who stayed considerably longer with us. …
Steve WeltyGoodlife Property Management
- Better talent
- Thorough screening
- Longer-term success
We have been in business for 40 years and are very successful, but we wanted to take the next step for growth and efficiency. Matthew did a fantastic job of guiding us through that process. … Most of all, he was accessible and invested in our process. He wanted to see us succeed, not just meet with us and forget about us after.
Chris HermanskiFounder, Mainlander Property Management
You met me at the point of my need, helped me to get out of Julie's way, and encouraged me to create systems for team support. All of these things have created much-needed space for me. I'm in a better place to innovate because of you.
Cyndi MonroePresident and Owner, Evergreen Property Management
Resources
Free Resources to Help You Decide What to Fix First
Practical tools for defining roles, choosing performance KPIs, and reviewing your fees.
Browse all resourcesFree guides and templates
Downloadable Resources
Free guides on staffing, hidden revenue in your fees, and maintenance, and templates for job roles and KPIs, written for property management company owners.
Blog
Articles for owners and their teams
Case Studies
Three clients, in their words
Educational Videos
Recordings from our YouTube channel
AI Courses
Self-paced courses for you and your staff
FAQs
Answers to common questions
Book a BetterWho Speaker for Your Next Event
Matthew Tringali, Jay Berube, and Michelle Ortega speak at property management conferences, National Association of Residential Property Managers (NARPM) chapter events, and in-house team workshops. Their talks cover remote staffing, KPIs, AI, and leadership.
Invite Us to Speak
Ready to Transform Your Business?
You know which parts of your business take more time and effort than they should. The harder question is what to change. On a free strategy call, we will draw on over 40 years of combined experience in property management and real estate to work through that question with you and recommend where to start.