The Terms and Conditions were last updated on October 13, 2024
These Terms and conditions apply to this website and to the transactions related to our products and services. You may be bound by additional contracts related to your relationship with us or any products or services that you receive from us. If any provisions of the additional contracts conflict with any provisions of these Terms, the provisions of these additional contracts will control and prevail.
By registering with, accessing, or otherwise using this website, you hereby agree to be bound by these Terms and conditions set forth below. The mere use of this website implies the knowledge and acceptance of these Terms and conditions. In some particular cases, we can also ask you to explicitly agree.
By using this website or communicating with us by electronic means, you agree and acknowledge that we may communicate with you electronically on our website or by sending an email to you, and you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement, including but not limited to the requirement that such communications should be in writing.
We or our licensors own and control all of the copyright and other intellectual property rights in the website and the data, information, and other resources displayed by or accessible within the website.
Unless specific content dictates otherwise, you are not granted a license or any other right under Copyright, Trademark, Patent, or other Intellectual Property Rights. This means that you will not use, copy, reproduce, perform, display, distribute, embed into any electronic medium, alter, reverse engineer, decompile, transfer, download, transmit, monetize, sell, market, or commercialize any resources on this website in any form, without our prior written permission, except and only insofar as otherwise stipulated in regulations of mandatory law (such as the right to quote).
Notwithstanding the foregoing, you may forward our newsletter in the electronic form to others who may be interested in visiting our website.
Our website may include hyperlinks or other references to other party’s websites. We do not monitor or review the content of other party’s websites which are linked to from this website. Products or services offered by other websites shall be subject to the applicable Terms and Conditions of those third parties. Opinions expressed or material appearing on those websites are not necessarily shared or endorsed by us.
We will not be responsible for any privacy practices or content of these sites. You bear all risks associated with the use of these websites and any related third-party services. We will not accept any responsibility for any loss or damage in whatever manner, however caused, resulting from your disclosure to third parties of personal information.
By visiting our website, you agree to use it only for the purposes intended and as permitted by these Terms, any additional contracts with us, and applicable laws, regulations, and generally accepted online practices and industry guidelines. You must not use our website or services to use, publish or distribute any material which consists of (or is linked to) malicious computer software; use data collected from our website for any direct marketing activity, or conduct any systematic or automated data collection activities on or in relation to our website.
Engaging in any activity that causes, or may cause, damage to the website or that interferes with the performance, availability, or accessibility of the website is strictly prohibited.
You may register for an account with our website. During this process, you may be required to choose a password. You are responsible for maintaining the confidentiality of passwords and account information and agree not to share your passwords, account information, or secured access to our website or services with any other person. You must not allow any other person to use your account to access the website because you are responsible for all activities that occur through the use of your passwords or accounts. You must notify us immediately if you become aware of any disclosure of your password.
After account termination, you will not attempt to register a new account without our permission.
Do not submit any ideas, inventions, works of authorship, or other information that can be considered your own intellectual property that you would like to present to us unless we have first signed an agreement regarding the intellectual property or a non-disclosure agreement. If you disclose it to us absent such written agreement, you grant to us a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media.
We may, in our sole discretion, at any time modify or discontinue access to, temporarily or permanently, the website or any Service thereon. You agree that we will not be liable to you or any third party for any such modification, suspension or discontinuance of your access to, or use of, the website or any content that you may have shared on the website. You will not be entitled to any compensation or other payment, even if certain features, settings, and/or any Content you have contributed or have come to rely on, are permanently lost. You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.
Nothing in this section will limit or exclude any warranty implied by law that it would be unlawful to limit or to exclude. This website and all content on the website are provided on an “as is” and “as available” basis and may include inaccuracies or typographical errors. We expressly disclaim all warranties of any kind, whether express or implied, as to the availability, accuracy, or completeness of the Content. We make no warranty that:
Nothing on this website constitutes or is meant to constitute, legal, financial or medical advice of any kind. If you require advice you should consult an appropriate professional.
The following provisions of this section will apply to the maximum extent permitted by applicable law and will not limit or exclude our liability in respect of any matter which it would be unlawful or illegal for us to limit or to exclude our liability. In no event will we be liable for any direct or indirect damages (including any damages for loss of profits or revenue, loss or corruption of data, software or database, or loss of or harm to property or data) incurred by you or any third party, arising from your access to, or use of, our website.
Except to the extent any additional contract expressly states otherwise, our maximum liability to you for all damages arising out of or related to the website or any products and services marketed or sold through the website, regardless of the form of legal action that imposes liability (whether in contract, equity, negligence, intended conduct, tort or otherwise) will be limited to the total price that you paid to us to purchase such products or services or use the website. Such limit will apply in the aggregate to all of your claims, actions and causes of action of every kind and nature.
To access our website and/or services, you may be required to provide certain information about yourself as part of the registration process. You agree that any information you provide will always be accurate, correct, and up to date.
We take your personal data seriously and are committed to protecting your privacy. We will not use your email address for unsolicited mail. Any emails sent by us to you will only be in connection with the provision of agreed products or services.
We have developed a policy to address any privacy concerns you may have. For more information, please see our Privacy Statement and our Cookie Policy.
We are committed to making the content we provide accessible to individuals with disabilities. If you have a disability and are unable to access any portion of our website due to your disability, we ask you to give us a notice including a detailed description of the issue you encountered. If the issue is readily identifiable and resolvable in accordance with industry-standard information technology tools and techniques we will promptly resolve it.
Access to the website from territories or countries where the Content or purchase of the products or Services sold on the website is illegal is prohibited. You may not use this website in violation of export laws and regulations of United States.
You may not assign, transfer or sub-contract any of your rights and/or obligations under these Terms and conditions, in whole or in part, to any third party without our prior written consent. Any purported assignment in violation of this Section will be null and void.
Without prejudice to our other rights under these Terms and Conditions, if you breach these Terms and Conditions in any way, we may take such action as we deem appropriate to deal with the breach, including temporarily or permanently suspending your access to the website, contacting your internet service provider to request that they block your access to the website, and/or commence legal action against you.
Except for obligations to pay money hereunder, no delay, failure or omission by either party to carry out or observe any of its obligations hereunder will be deemed to be a breach of these Terms and conditions if and for as long as such delay, failure or omission arises from any cause beyond the reasonable control of that party.
You agree to indemnify, defend and hold us harmless, from and against any and all claims, liabilities, damages, losses and expenses, relating to your violation of these Terms and conditions, and applicable laws, including intellectual property rights and privacy rights. You will promptly reimburse us for our damages, losses, costs and expenses relating to or arising out of such claims.
Failure to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision.
These Terms and Conditions will be interpreted and construed exclusively in English. All notices and correspondence will be written exclusively in that language.
These Terms and Conditions, together with our privacy statement and cookie policy, constitute the entire agreement between you and BetterWho, LLC in relation to your use of this website.
We may update these Terms and Conditions from time to time. It is your obligation to periodically check these Terms and Conditions for changes or updates. The date provided at the beginning of these Terms and Conditions is the latest revision date. Changes to these Terms and Conditions will become effective upon such changes being posted to this website. Your continued use of this website following the posting of changes or updates will be considered notice of your acceptance to abide by and be bound by these Terms and Conditions.
These Terms and Conditions shall be governed by the laws of United States. Any disputes relating to these Terms and Conditions shall be subject to the jurisdiction of the courts of United States. If any part or provision of these Terms and Conditions is found by a court or other authority to be invalid and/or unenforceable under applicable law, such part or provision will be modified, deleted and/or enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions. The other provisions will not be affected.
This website is owned and operated by BetterWho, LLC.
You may contact us regarding these Terms and Conditions through our contact page.
By checking an sms box in the you agree to receive SMS messages regarding your BetterWho purchases and orders, as well as BetterWho promotional messages. You can reply STOP to unsubscribe. Standard rates may apply.
By checking an EMAIL consent box in any of the forms on the BetterWho website you agree to receive informational emails regarding your BetterWho purchases and orders, as well as BetterWho emails about news, promotions, and deals. You can always unsubscribe using the unsubscribe feature of every email.
By checking an sms box in the you agree to receive SMS messages regarding your BetterWho purchases and orders, as well as BetterWho promotional messages. You can reply STOP to unsubscribe. Standard rates may apply.
By checking an EMAIL consent box in any of the forms on the BetterWho website you agree to receive informational emails regarding your BetterWho purchases and orders, as well as BetterWho emails about news, promotions, and deals. You can always unsubscribe using the unsubscribe feature of every email.
Acknowledgement
By making a purchase, you (the “Client”) represent and acknowledge that you understand and agree to RTM Direct by BetterWho (the “Company”) Terms and Conditions as follows:
Client agrees to comply with the rules and policies governing the program for which Client is making a purchase, as existing now or later as announced by BetterWho. The services provided under these Terms and Conditions are for business purposes only. BetterWho’s products and services are made available to the Client, for the Client’s sole use, and the Client may not make them available to others. Client may not transfer, assign, or otherwise dispose of any of Client’s rights or obligations arising under it, without BetterWho’s prior written consent.
Deliverable and Client Participation
Candidates: BetterWho agrees to present candidates to Client for hiring consideration within three months of initial onboarding call. Current ESTIMATED timeline will be provided at onboarding, depending on position hiring for.
Client Participation: Client agrees to fully engage with all content provided, including viewing all videos, completing all forms and reading all resources.
Onboarding: Client agrees to complete initial onboarding forms and meet with BetterWho within 5 business days of initial engagement for initial onboarding call.
Interview: Client agrees to interview any candidates within 2 business days of being presented by BetterWho.
Hiring Decision: Client agrees to inform BetterWho of hiring decision within 2 business days of conducting initial interview.
Candidate Exclusivity: Client agrees to pay BetterWho in full for each candidate that BetterWho sources and Client hires at any time.
Check-ins: 3 check-ins will be scheduled between the Client and the Company at 30, 60 and 90 days respectively after the hiring date, to ensure the onboarding of the candidate is successful.
Onboarding Training: Onboarding training is included with all RTM purchases; Client agrees to onboard the RTM prior to starting the training and to pay the RTM for their time spent in the Training Program (the course is at-your-pace and the estimated time it takes the RTM to complete it can range from a few hours to a couple of days).
Replacement Guarantee
If any candidate hired by Client has their employment status terminated within the first 90 days of engagement, Client will start the process over to find a replacement candidate at no additional cost (up to two (2) replacements per original placement). The RTM Replacement Guarantee applies only when all of the following conditions are met:
Offboarding: The RTM’s engagement with the Client has ended (whether by resignation, termination by the Client for cause, or other separation) and the Client has fully offboarded the RTM, including revoking access to systems and tools, processing final payment owed to the RTM, and recovering any Client equipment.
Timely Notice: The Client has notified BetterWho in writing of the departure or qualifying event within fourteen (14) days. Notice may be delivered by email to the Client’s designated BetterWho account contact.
Payments Up to Date: The Client is in good standing on all amounts owed to BetterWho at the time of the qualifying event and at the time of the replacement request, with no past-due Upfront Placement Fees or other charges.
Check-in Attendance: The Client has attended the 3 required check-ins during the first 90 days, and any other required participation.
Same Job Position: The replacement is for the same job position originally engaged. A request to fill a different role is not a replacement; a different role is treated as a new, separate placement subject to the then-current Upfront Placement Fee for the applicable product and is not covered by this Guarantee.
Replacement Request Window: The Client must request the replacement RTM within six (6) months of the date BetterWho received the Client’s written notice under Timely Notice above. If no replacement is requested within that six-month window, the Guarantee for that placement is forfeited and no replacement will be sourced thereafter.
The RTM Replacement Guarantee is considered waived for the affected RTM if the Client fails to attend any of the required check-ins for the applicable product, is past due on any amount owed to BetterWho, fails to provide timely written notice of the qualifying event, or has not fully offboarded the RTM at the time of the replacement request.
Client acknowledges that membership lapses are not permitted under the RTM Membership, RTM Direct Performance or RTM Direct Partner programs, which are 12-months commitments. Membership benefits, guarantees, support, and pricing are tied to continuous active participation throughout the applicable subscription term.
Client acknowledges that maintaining a valid payment method is required throughout the membership term.
Deliverable and Client Participation (applies to all subscription plans)
Candidates: BetterWho agrees to present candidates to Client for hiring consideration within three months of receiving and discussing the role details for each placement. Current ESTIMATED timeline will be provided during the initial discussion, depending on position hiring for.
Client Participation: Client agrees to fully engage with all content provided, including viewing all videos, completing all forms and reading all resources.
Onboarding: Client agrees to complete initial onboarding forms and meet with BetterWho within 5 business days of initial engagement for initial onboarding call.
Interview: Client agrees to interview any candidates within 2 business days of being presented by BetterWho.
Hiring Decision: Client agrees to inform BetterWho of hiring decision within 2 business days of conducting initial interview.
Candidate Exclusivity: Client agrees to pay BetterWho in full for each candidate that BetterWho sources and Client hires at any time.
Check-ins: Monthly check-ins will be scheduled between the Client and the Company to ensure the onboarding of the candidates is successful. The check-ins are meant to primarily ascertain specific milestones of proper hiring journey at 30, 60 and 90 days after each employment, and to help ensure the placements are successful afterwards, for the duration of the subscription plan.
Replacement Guarantee (applies to all subscription plans)
If any candidate hired by Client has their employment status terminated at any time during the 12 consecutive months from an RTM’s start date for the Partner plan or Membership (Legacy), or during the duration of an active Performance Plan for that specific RTM, a new process will be started to find a replacement candidate at no additional cost (up to two (2) replacements per original placement). The RTM Replacement Guarantee applies only when all of the following conditions are met:
Offboarding: The RTM’s engagement with the Client has ended (whether by resignation, termination by the Client for cause, or other separation) and the Client has fully offboarded the RTM, including revoking access to systems and tools, processing final payment owed to the RTM, and recovering any Client equipment.
Timely Notice: The Client has notified BetterWho in writing of the departure or qualifying event within fourteen (14) days. Notice may be delivered by email to the Client’s designated BetterWho account contact.
Payments Up to Date: The Client is in good standing on all amounts owed to BetterWho at the time of the qualifying event and at the time of the replacement request, with no past-due Upfront Placement Fees or other charges.
Check-in Attendance: The Client has attended the 3 required check-ins during the first 90 days, and any other required participation.
Same Job Position: The replacement is for the same job position originally engaged. A request to fill a different role is not a replacement; a different role is treated as a new, separate placement subject to the then-current Upfront Placement Fee for the applicable product and is not covered by this Guarantee.
The RTM Replacement Guarantee is waived for the affected RTM if the Client fails to attend any of the required check-ins for the applicable product, is past due on any amount owed to BetterWho, fails to provide timely written notice of the qualifying event, or has not fully offboarded the RTM at the time of the replacement request. The Guarantee terminates for any RTM where the applicable subscription plan is cancelled, lapses or is suspended for any reason.
Subscription Term: The Performance Membership has a minimum commitment of twelve (12) months per Remote Team Member (“RTM”) placed, beginning on the RTM’s start date with the Client. The term renews automatically for another 12 months, unless BetterWho 30 days’ written notice is received from the Client. Upon cancellation, all Performance services for that RTM (including the Guarantee, training access and ongoing support) cease.
Upfront Placement Fee: An Upfront Placement Fee will be charged for each individual placement, in an amount depending on the placement tier needed (Tier 1 – $1,000 / Tier 2 – $1,500 / Tier 3 – $2,000). All fees are final and non-refundable.
Monthly Billing: $150 per RTM, per month. Monthly billing begins on the RTM’s start date with the Client (not on the date the engagement is initiated). All monthly charges are final and non-refundable for the month in which they are paid.
Number of placements: The Client is allowed an unlimited number of placements under the conditions stated above.
Billing Pause on RTM Departure: If a placed RTM permanently ends their relationship with the Client for any reason, including resignation, termination, or voluntary departure, the $150 per monthly charge for that RTM stops on the date of departure. If the Client elects a replacement RTM under the Guarantee, a new twelve (12) month commitment term shall begin upon the replacement RTM’s official start date.
Onboarding Training and AI Certification: Onboarding training and the AI Certification course are included with all RTM placements; Client agrees to onboard the RTM prior to starting the training and to pay the RTM for their time spent in the Onboarding Training Program (the course is at-your-pace and the estimated time it takes the RTM to complete it can range from a few hours to a couple of days).
Ongoing Training: Each RTM placed under the Performance Plan receives access to ongoing training courses. Additional training features such as certifications, role and tier-specific lessons, or monthly live webinars may be added or removed from the training plan by the Company at their sole discretion.
Guarantee Coverage: Twelve (12) months while the Performance Plan is active for that RTM and provided the other guarantee conditions are met.
Qualification: The Partner Plan is qualification-based and subject to BetterWho’s prior approval. BetterWho reserves the right to decline or revoke Partner enrollment at its discretion.
Subscription Term: The Partner Membership has a minimum commitment of twelve (12) months from the Partner enrollment date. After the minimum commitment, the Partner Plan continues month-to-month and may be cancelled at any time by the Client with 30 days’ written notice. Upon cancellation, all Partner services cease (including unlimited training, premium customer support and the 12-month placement guarantee for any RTM not then within an active replacement-sourcing process).
Upfront Placement Fee: An Upfront Placement Fee will be charged for each individual placement during the subscription plan term, in an amount depending on the placement tier needed (Tier 1 – $500 / Tier 2 – $1,000 / Tier 3 – $2,000). All fees are final and non-refundable.
Monthly Billing: $1,000 per month, regardless of the number of RTMs placed during the Partner term. Monthly billing begins immediately upon enrollment in the Partner Plan, regardless of when the first RTM is placed. All monthly charges are final and non-refundable for the month in which they are paid.
Number of placements: The Client is allowed an unlimited number of placements under the conditions stated above.
Onboarding Training and AI Certification: Onboarding training and the AI Certification course are included with all RTM placements; Client agrees to onboard the RTM prior to starting the training and to pay the RTM for their time spent in the Onboarding Training Program (the course is at-your-pace and the estimated time it takes the RTM to complete it can range from a few hours to a couple of days).
Guarantee Coverage: Twelve (12) consecutive months from each RTM’s start date with the Client. A replacement RTM placed within the original RTM’s 12-month window is itself covered by a fresh 12-month window beginning on the replacement RTM’s start date, provided the Partner plan remains active and the other guarantee conditions are met.
Term: The contract is effective for 12 months from start date and will automatically renew for a 12 month period, unless a 30-day notice for non-renewal is provided prior to the contract’s expiration.
Service Tiers: The plan includes up to 5 Tier 1 placements with options to upgrade to Tier 2 and Tier 3 for additional upfront fees ($1,000 additional for Tier 2 and $2,000 additional for Tier 3).
Guarantee Coverage: Twelve (12) months while the Membership plan remains active and the other guarantee conditions are met.
Service Description
The RTM Direct BYOR Service (Bring Your Own RTM) is a standalone assessment service in which BetterWho evaluates the candidate provided by the Client against the BetterWho Standard, our expert framework for assessing remote talent, and delivers a professional verdict on whether the candidate meets our criteria.
What Is Not Included
This service does not include sourcing, headhunting, or any search activity on behalf of the Client. BetterWho does not identify, recruit, or present candidates under this service. The following are explicitly excluded from the RTM Direct BYOR Service:
Background or criminal checks
Skills or technical testing
Follow-up consultations to discuss results
Fees & Payment
The fee for the RTM Direct BYOR Service is $250 USD per candidate. Payment must be received before the screening process begins.
How it Works
The Client provides all documentation related to the position and RTM they intend to hire, including the email address, and ensures that the RTM is aware that BetterWho will be running the screening.
At the conclusion of every screening (upon reviewing all documentation provided by the Client and the RTM and completing a structured interview with the RTM), BetterWho issues a binary verdict — Approved or Rejected, which is communicated to the client. An Approved verdict means BetterWho confidently recommends that candidate. Rejected means that per BetterWho’s standards, the candidate is not recommended for employment.
Guarantee
The RTM Direct BYOR Service carries a limited guarantee under the following conditions: If an Approved verdict was issued and the Client hires that candidate as a remote team member, and the candidate leaves, is terminated, or proves to be a poor fit within 90 days of their start date, BetterWho will screen one replacement candidate — provided by the Client — at no additional charge.
This guarantee applies only when all of the following are true:
RTM Direct issued an Approved verdict on the original candidate
The Client hired that candidate as a remote team member
The candidate’s employment ended within 90 days of their start date
The Client provides written confirmation that the original candidate’s employment has ended (e.g., termination notice, resignation letter, or equivalent documentation) and the RTM confirms, before the re-screening begins.
The Client provides a new candidate for re-screening within 30 days of termination.
The free re-screen is a one-time benefit per original screening and does not apply again to the replacement candidate.
Accuracy & Limitations
The screening report reflects BetterWho’s professional assessment based on the information available at the time of the evaluation. BetterWho is not liable for information withheld, misrepresented, or undisclosed by the candidate during the screening process. The screening report is advisory in nature. The final hiring decision rests solely with the Client.
Turnaround
RTM Direct will deliver the screening report within 3 business days of the candidate interview being completed. BetterWho is not responsible for delays caused by the candidate’s availability or responsiveness in scheduling the interview.
Confidentiality
BetterWho will treat all candidate and client information shared as part of this service as confidential and will not share it with third parties without prior consent, except as required by law.
Cancellations
All payments are final and non-refundable. Once payment is received, no refunds will be issued regardless of when the Client cancels or whether the interview has taken place.
These terms govern the RTM Direct BYOR Service only and do not modify or replace any existing agreement between the Client and BetterWho for other services.
This Agreement supersedes prior agreements or understandings related to the subscription.
By subscribing, you accept these terms. No rights waived unless explicitly stated in writing. Governed by the laws of Mecklenburg County, North Carolina, with jurisdiction and service of process via electronic mail.
All information and materials including audio recordings, video, manuals and other resources presented to Client at any time and in any format are protected by copyright laws and shall remain the property of BetterWho. As such, the Client agrees they will refrain from recording, copying, reproducing, videotaping or disseminating these materials without the prior written consent from an authorized person at BetterWho and shall not permit any third party to do the same. Client agrees and acknowledges that any calls provided may be monitored or recorded and are property of BetterWho.
No expressed or implied warranties are given by BetterWho. BetterWho disclaims, and Client waives, any implied warranties including warranties of fitness for a particular purpose. BetterWho’s staff have no authority to make warranties or alter these Terms and Conditions other than in writing.
All payments are due in advance of service being provided. You will be charged thirty dollars ($30.00) for any charge rejected as NSF. Late payments will accrue interest at the maximum rate permitted by law. Client is hereby notified that failure to fulfill the terms of Client’s credit obligations could result in the submission of a negative credit report to a credit reporting agency. All payments are final and non-refundable.
In the event of a default in payment of any installment due, all services and privileges shall be suspended and you shall, nevertheless, remain liable for the full amount of the contract price, which shall become immediately due and payable in full. You agree to pay all attorneys’ fees, costs, and expenses of collection of any amounts due under these Terms and Conditions. BetterWho may terminate all services and privileges for any non-payment or payment which is not received within 10 days of the date upon which it is due.
No delay or failure by either party to exercise any of its powers, rights or remedies under these Terms will operate as a waiver of them, nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver to be effective must be in writing. These Terms and Conditions are considered to be under the jurisdiction of Mecklenburg County, North Carolina. Each of the parties submits to the jurisdiction of any North Carolina Court. Venue for any action, proceeding, arbitration or mediation shall be in Mecklenburg County, North Carolina. You expressly consent to jurisdiction. You expressly consent to service of process by electronic mail. These Terms and Conditions supersede any and all prior agreements, understandings, and communications between you and the Company whether written or oral, express or implied, relating to the subject matter of your agreements with the Company and/or the obligations, responsibilities and benefits of the parties.
Client agrees that BetterWho may use Client’s logo, website and contact information in future marketing and promotional materials.
These Terms and Conditions are intended as a complete and final expression of the terms of the agreement between Client and BetterWho, and may be amended only by written agreement and no purported oral amendment shall be valid.
Client agrees that no party, nor anyone acting on their behalf has made any inducements, agreements, promises, nor representations other than those set forth in these Terms and Conditions. The prevailing party in any action or proceeding to enforce these Terms and Conditions shall be entitled to recover reasonable attorneys’ fees and costs.
Client hereby represents and warrants that Client has read, understands and agrees to all of the Terms and Conditions, which take effect upon funds being received.
Subscription Plans – Terms & Conditions
Acknowledgement
By making a purchase, you (the “Client”) represent and acknowledge that you understand and agree to BetterWho’s (the “Company”) RTM Direct Subscription Plans Terms and Conditions as follows:
General
Client agrees to comply with the rules and policies governing the program for which Client is making a purchase, as existing now or later as announced by BetterWho. The services provided under these Terms and Conditions are for business purposes only. BetterWho’s products and services are made available to the Client, for the Client’s sole use, and the Client may not make them available to others. Client may not transfer, assign, or otherwise dispose of any of Client’s rights or obligations arising under it, without BetterWho’s prior written consent.
Client acknowledges that membership lapses are not permitted under the RTM Membership, RTM Direct Performance or RTM Direct Partner programs, which are 12-mo commitments. Membership benefits, guarantees, support, and pricing are tied to continuous active participation throughout the applicable subscription term.
RTM Direct Process, Deliverable and Client Participation
○ Offboarding: The RTM’s engagement with the Client has ended (whether by resignation, termination by the Client for cause, or other separation) and the Client has fully offboarded the RTM, including revoking access to systems and tools, processing final payment owed to the RTM, and recovering any Client equipment.
○ Timely Notice: The Client has notified BetterWho in writing of the departure or qualifying event within fourteen (14) days. Notice may be delivered by email to the Client’s designated BetterWho account contact.
○ Payments Up to Date: The Client is in good standing on all amounts owed to BetterWho at the time of the qualifying event and at the time of the replacement request, with no past-due Upfront Placement Fees or other charges.
○ Check-in Attendance: The Client has attended the 3 required check-ins during the first 90 days, and any other required participation.
○ Same Job Position: The replacement is for the same job position originally engaged. A request to fill a different role is not a replacement; a different role is treated as a new, separate placement subject to the then-current Upfront Placement Fee for the applicable product and is not covered by this Guarantee.
RTM Performance Plan
RTM Partner Plan
Membership (Legacy) Plan
Entire Agreement
This Agreement supersedes prior agreements or understandings related to the subscription.
Legal
By subscribing, you accept these terms. No rights waived unless explicitly stated in writing. Governed by the laws of Mecklenburg County, North Carolina, with jurisdiction and service of process via electronic mail.
Copyright
All information and materials including audio recordings, video, manuals and other resources presented to Client at any time and in any format are protected by copyright laws and shall remain the property of BetterWho. As such, the Client agrees they will refrain from recording, copying, reproducing, videotaping or disseminating these materials without the prior written consent from an authorized person at BetterWho and shall not permit any third party to do the same. Client agrees and acknowledges that any calls provided may be monitored or recorded and are property of BetterWho.
Warranties
No expressed or implied warranties are given by BetterWho. BetterWho disclaims, and Client waives, any implied warranties including warranties of fitness for a particular purpose. BetterWho’s staff have no authority to make warranties or alter these Terms and Conditions other than in writing.
Payment
Client acknowledges that maintaining a valid payment method is required throughout the subscription term. In the event any monthly membership payment cannot be successfully processed due to payment failure, expired payment method, insufficient funds, chargeback,
or any other billing issue, BetterWho reserves the right to suspend services, guarantees, sourcing activities, training access, and support until the account is brought current.
You will be charged thirty dollars ($30.00) for any charge rejected as NSF. Late payments will accrue interest at the maximum rate permitted by law. Client is hereby notified that failure to fulfill the terms of Client’s credit obligations could result in the submission of a negative credit report to a credit reporting agency. All payments are final and non-refundable.
Default
In the event of a default in payment of any installment due, all services and privileges shall be suspended and you shall, nevertheless, remain liable for the full amount of the contract price, which shall become immediately due and payable in full. You agree to pay all attorneys’ fees, costs, and expenses of collection of any amounts due under these Terms and Conditions. BetterWho may terminate all services and privileges for any non-payment or payment which is not received within 10 days of the date upon which it is due.
Miscellaneous
No delay or failure by either party to exercise any of its powers, rights or remedies under these Terms will operate as a waiver of them, nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver to be effective must be in writing. These Terms and Conditions are considered to be under the jurisdiction of Mecklenburg County, North Carolina. Each of the parties submits to the jurisdiction of any North Carolina Court. Venue for any action, proceeding, arbitration or mediation shall be in Mecklenburg County, North Carolina. You expressly consent to jurisdiction. You expressly consent to service of process by electronic mail. These Terms and Conditions supersede any and all prior agreements, understandings, and communications between you and the Company whether written or oral, express or implied, relating to the subject matter of your agreements with the Company and/or the obligations, responsibilities and benefits of the parties.
Client agrees that BetterWho may use Client’s logo, website and contact information in future marketing and promotional materials.
These Terms and Conditions are intended as a complete and final expression of the terms of the agreement between Client and BetterWho, and may be amended only by written agreement and no purported oral amendment shall be valid.
Client agrees that no party, nor anyone acting on their behalf has made any inducements, agreements, promises, nor representations other than those set forth in these Terms and Conditions. The prevailing party in any action or proceeding to enforce these Terms and Conditions shall be entitled to recover reasonable attorneys’ fees and costs.
Client hereby represents and warrants that Client has read, understands and agrees to all of the Terms and Conditions, which take effect upon funds being received.
Terms and Conditions
Acknowledgement
By making a purchase, you (the “Client”) represent and acknowledge that you understand and agree to BetterWho (the “Company” or “BetterWho”) Consulting Services Terms and Conditions as follows:
General
Client agrees to comply with the rules and policies governing the program for which Client is making a purchase, as existing now or later as announced by BetterWho. The services provided under these Terms and Conditions are for business purposes only. BetterWho’s products and services are made available to the Client, for the Client’s sole use, and the Client may not make them available to others. Client may not transfer, assign, or otherwise dispose of any of Client’s rights or obligations arising under it, without BetterWho’s prior written consent.
The Client expressly consents to service of process by electronic mail. Any communication via electronic email shall be considered in writing.
Consulting Services Provided
The Client agrees to engage BetterWho to provide the following consulting services (the “Services”), which may include (as applicable) operational consulting and/or revenue consulting, and may include:
Services provided will generally follow what is outlined on the BetterWho website at the time of purchase, per the specific package selected.
Term of Agreement
The term of this Agreement will begin on the date of initial purchase and will renew for consecutive 90-day terms unless terminated as provided in this Agreement.
The minimum engagement period is 90 days (the “Initial Term”). After the Initial Term, this Agreement will automatically renew for consecutive 90-day terms (each a “Renewal Term”) at the same rate, unless the Client provides written notice of intent to terminate at least 30 days prior to the end of the then-current 90-day term.
In the event that the Client wishes to terminate this Agreement at the end of any 90-day term, the Client will be required to provide written notice at least 30 days before the end of the then-current 90-day term.
Except as otherwise provided in this Agreement, the obligations of BetterWho will end upon the termination of this Agreement.
Payment
The Services are provided on a monthly basis. The Client will pay a monthly consulting fee, depending on the Consulting Services package chosen at the time of initial purchase, as well as any one time setup fee (if applicable). All installment payments are due monthly in advance of Services being provided. All payments are final and non-refundable.
Client Participation
The Client agrees to complete initial onboarding forms and meet with the Company as often as needed to accomplish the scope of Services.
The Client agrees to fully engage with all content provided as part of the scope of Services, including viewing all videos, completing all forms and reading all resources.
Copyright
All information and materials including audio recordings, video, manuals and other resources presented to Client at any time and in any format are protected by copyright laws and shall remain the property of BetterWho. As such, the Client agrees they will refrain from recording, copying, reproducing, videotaping or disseminating these materials without the prior written consent from an authorized person at BetterWho and shall not permit any third party to do the same. Client agrees and acknowledges that any calls or virtual meetings may be monitored or recorded and such recordings are property of BetterWho.
Client agrees that BetterWho may use Client’s logo, website and contact information in future marketing and promotional materials.
Warranties
No expressed or implied warranties are given by BetterWho. BetterWho disclaims, and Client waives, any implied warranties including warranties of fitness for a particular purpose. BetterWho’s staff have no authority to make warranties or alter these Terms and Conditions other than in writing.
Default
In the event of a default in payment of any installment due, all services and privileges shall be suspended and the Client shall, nevertheless, remain liable for the full amount of the contract price, which shall become immediately due and payable in full. The Client agrees to pay all attorneys’ fees, costs, and expenses of collection of any amounts due under these Terms and Conditions. BetterWho may terminate all services and privileges for any non-payment or payment which is not received within 10 days of the date upon which it is due.
Indemnification
Except to the extent permitted by applicable law, each Party agrees to indemnify and hold harmless the other Party, and its respective directors, shareholders, affiliates, officers, agents, employees, and permitted successors and assigns against any and all claims, losses, damages, liabilities, penalties, punitive damages, expenses, reasonable legal fees and costs of any kind or amount whatsoever, which result from or arise out of any act or omission of the indemnifying Party, its respective employees, directors, shareholders, affiliates, officers, agents and permitted successors and assigns that occurs in connection with this Agreement. This indemnification shall survive the termination of this Agreement.
Waiver
No delay or failure by either Party to exercise any of its powers, rights or remedies under these Terms will operate as a waiver of them, nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver to be effective must be in writing.
Governing Law
These Terms and Conditions are considered to be under the jurisdiction of Mecklenburg County, North Carolina. Each of the parties submits to the jurisdiction of any North Carolina Court. Venue for any action, proceeding, arbitration or mediation shall be in Mecklenburg County, North Carolina. The Client expressly consents to jurisdiction.
These Terms and Conditions supersede any and all prior agreements, understandings, and communications between The Client and the Company whether written or oral, express or implied, relating to the subject matter of your agreements with the Company and/or the obligations, responsibilities and benefits of the parties.
Client agrees that no party, nor anyone acting on their behalf has made any inducements, agreements, promises, nor representations other than those set forth in these Terms and Conditions. The prevailing party in any action or proceeding to enforce these Terms and Conditions shall be entitled to recover reasonable attorneys’ fees and costs.
Client hereby represents and warrants that Client has read, understands and agrees to all of the Terms and Conditions, which take effect upon first payment being received.
Terms and Conditions
Introduction
These Terms and Conditions apply to participation in The WhoCrew Group Coaching Program (“the Program”), offered by BetterWho, LLC. These Terms govern your relationship with us regarding the coaching program, related services, and any transactions made. You (”the Client”) may also be bound by additional agreements or policies which, in the event of a conflict, shall supersede these Terms.
The Client agrees to engage BetterWho to provide the following coaching services (the “Services”) as a 12-month subscription:
Binding
By enrolling in the Program, making a purchase, accessing program materials, or participating in group coaching sessions, you agree to be legally bound by these Terms and Conditions. Your continued participation indicates your acknowledgment and acceptance.
Electronic Communication
By participating in the Program, you agree to receive communication from us electronically, including updates, schedules, reminders, and billing information. These communications meet any legal requirement for written communication.
Intellectual Property
All content provided through the Program — including recordings, worksheets, session materials and other resources — is the property of BetterWho, LLC and may not be copied, distributed, or reused without express written permission. The Client agrees they will refrain from recording, copying, reproducing, videotaping or
disseminating these materials without the prior written consent from an authorized person at BetterWho and shall not permit any third party to do the same. Client agrees and acknowledges that any calls or virtual meetings may be monitored or recorded and such recordings are property of BetterWho.
Cancellation and Refund Policy
Cancellation by Participant
Participation in the Program will begin on the date of initial purchase and will remain in effect indefinitely until terminated as provided below.
The Client may cancel participation in the Program at any time before the next annual renewal date, by providing written notice to support@betterwho.com.
Cancellations must be submitted at least 30 days before the Client’s next annual renewal date to avoid further charges. Otherwise, the Client understands the Program automatically renews for another year at the same rate and on the same billing schedule.
Refund Policy
The Client will pay either a monthly or yearly coaching fee. The subscription period is 12 months, regardless of whether the payment is monthly or annually.
All payments are non-refundable, regardless of missed sessions or periods of non-participation.
Cancellation by BetterWho, LLC
We reserve the right to cancel a participantʼs enrollment due to violations of these Terms, inappropriate conduct, or failure to meet payment obligations. No refund will be issued under these circumstances unless otherwise required by law.
Program Access
Upon registration, you will receive access to private coaching sessions, mastermind events, free materials, and the The WhoCrew community platform. Access is limited to the duration of your membership or subscription term.
Responsible Use
You agree to participate respectfully and in a manner aligned with community guidelines. Disruptive or disrespectful behavior may result in removal from the Program without refund.
Limitation of Liability
The WhoCrew coaching services are provided “as is.” No expressed or implied warranties regarding outcomes are given by BetterWho. BetterWho disclaims, and Client waives, any implied warranties including warranties of fitness for a particular purpose. BetterWhoʼs staff have no authority to make warranties or alter these Terms and Conditions other than in writing. You agree that we shall not be liable for any indirect or consequential damages resulting from your participation.
Privacy
Your privacy is important to us. Please refer to our [Privacy Policy] for details on how your data is collected, used, and protected.
Media Release and Permission to Use Likeness. By enrolling in and participating in The WhoCrew (the “Program”), you grant BetterWho, LLC (“BetterWho”) permission to record, photograph, and otherwise capture your participation in the Program, including but not limited to live group coaching calls, mastermind calls, workshops, community sessions, chat interactions, and any related events (collectively, “Recordings”).
You authorize BetterWho to use, reproduce, publish, display, edit, modify, distribute, and otherwise exploit your name, voice, likeness, image, statements, testimonials, and other identifying information contained in the Recordings (“Materials”) for BetterWho’s business purposes, including marketing and promotional use, in any format and on any platform now known or later developed. This includes, without limitation, BetterWho’s website, email marketing, advertisements, and social media channels (such as Instagram, Facebook, LinkedIn, YouTube, TikTok, and podcasts). You understand and agree that no compensation is owed to you for BetterWho’s use of the Materials.
BetterWho may edit or excerpt the Materials (for clarity, length, or formatting) as long as the meaning is not materially misrepresented. This permission is voluntary and not conditioned on receiving any particular results from the Program.
The Recordings and Materials are owned by BetterWho.
If you wish to request that BetterWho stop using a specific post or clip going forward, you may email your request to support@betterwho.com with enough detail to identify the content. BetterWho will make commercially reasonable efforts to comply for future use, but you understand BetterWho cannot guarantee removal from third-party platforms, prior downloads, or previously distributed materials”.
Modifications
We reserve the right to update or change these Terms at any time. Changes will be posted on our website and take effect immediately upon posting. Continued participation in the Program constitutes your acceptance of revised Terms.
THE WHO CREW – MASTERMINDS
Terms and Conditions
These Terms and Conditions apply to participation in The WhoCrew Masterminds Program (the “Program”), offered by BetterWho, LLC (the “Company”). These Terms govern your relationship with us regarding the coaching program, related services, and any transactions made. You (the “Client”) may also be bound by additional agreements or policies which, in the event of a conflict, shall supersede these Terms.
The Client agrees to engage BetterWho to provide the following services (the “Services”) as a 12-month subscription (regardless of whether the charge is monthly or annually, the Program is a 12-mo commitment):
By applying for the Program, making a purchase, accessing program materials, or participating in mastermind sessions, you agree to be legally bound by these Terms and Conditions. Your continued participation indicates your acknowledgment and acceptance.
By participating in the Program, you agree to receive communication from us electronically, including updates, schedules, reminders, and billing information. These communications meet any legal requirement for written communication.
All content provided through the Program — including recordings, worksheets, session materials and other resources — is the property of BetterWho, LLC and may not be copied, distributed, or reused without express written permission. The Client agrees they will refrain from recording, copying, reproducing, videotaping or
disseminating these materials without the prior written consent from an authorized person at BetterWho and shall not permit any third party to do the same. Client agrees and acknowledges that any calls or virtual meetings may be monitored or recorded and such recordings are property of BetterWho.
Participation in the Program will begin on the date of initial purchase and will remain in effect indefinitely until terminated as provided below.
The Client may cancel participation in the Program at any time before the next annual renewal date, by providing written notice to support@betterwho.com.
Cancellations must be submitted at least 30 days before the Client’s next annual renewal date to avoid further charges. Otherwise, the Client understands the Program automatically renews for another year at the same rate and on the same billing schedule.
Notwithstanding the cancellation terms above, Clients may request to cancel their participation within the first 90 days of the initial Program purchase if they determine the Program is not a suitable fit. Such requests must be submitted in writing to support@betterwho.com. For monthly payment plans, The Client will remain responsible for paying the monthly charges for the first 90 days, regardless of when the cancellation request was submitted.
The Client will pay either a monthly or yearly subscription fee. The subscription period is 12 months, regardless of whether the payment is monthly or annually.
All payments are non-refundable, regardless of missed sessions or periods of non-participation.
We reserve the right to cancel a participantʼs enrollment due to violations of these Terms, inappropriate conduct, or failure to meet payment obligations. No refund will be issued under these circumstances unless otherwise required by law.
Upon registration, you will receive access to private mastermind sessions, monthly and quarterly events, free materials, and the The WhoCrew community platform. Access is limited to the duration of your membership or subscription term.
Active participation is essential to maintaining the value and quality of our mastermind groups. To ensure that every seat provides maximum benefit, we require consistent attendance. If a participant misses two out of three consecutive sessions without prior notice, we reserve the right to reassign that seat to a member from our waitlist during the next quarterly review period. Please note that if a seat is reassigned, the participant remains responsible for all remaining payment obligations for the duration of their subscription term.
You agree to participate respectfully and in a manner aligned with community guidelines. Disruptive or disrespectful behavior may result in removal from the Program without refund.
The WhoCrew services are provided “as is.” No expressed or implied warranties regarding outcomes are given by BetterWho. BetterWho disclaims, and Client waives, any implied warranties including warranties of fitness for a particular purpose. BetterWhoʼs staff have no authority to make warranties or alter these Terms and Conditions other than in writing. You agree that we shall not be liable for any indirect or consequential damages resulting from your participation.
Your privacy is important to us. Please refer to our Privacy Policy for details on how your data is collected, used, and protected.
Media Release and Permission to Use Likeness. By enrolling in and participating in the Program, you grant BetterWho, LLC permission to record, photograph, and otherwise capture your participation in the Program, including but not limited to live mastermind calls, mastermind calls, workshops, community sessions, chat interactions, and any related events (collectively, “Recordings”).
You authorize BetterWho to use, reproduce, publish, display, edit, modify, distribute, and otherwise exploit your name, voice, likeness, image, statements, testimonials, and other identifying information contained in the Recordings (“Materials”) for BetterWho’s business purposes, including marketing and promotional use, in any format and on any platform now known or later developed. This includes, without limitation, BetterWho’s website, email marketing, advertisements, and social media channels (such as Instagram, Facebook, LinkedIn, YouTube, TikTok, and podcasts). You understand and agree that no compensation is owed to you for BetterWho’s use of the Materials.
BetterWho may edit or excerpt the Materials (for clarity, length, or formatting) as long as the meaning is not materially misrepresented. This permission is voluntary and not conditioned on receiving any particular results from the Program.
The Recordings and Materials are owned by BetterWho.
If you wish to request that BetterWho stop using a specific post or clip going forward, you may email your request to support@betterwho.com with enough detail to identify the content. BetterWho will make commercially reasonable efforts to comply for future use, but you understand BetterWho cannot guarantee removal from third-party platforms, prior downloads, or previously distributed materials”.
We reserve the right to update or change these Terms at any time. Changes will be posted on our website and take effect immediately upon posting. Continued participation in the Program constitutes your acceptance of revised Terms.
Terms and Conditions
Acknowledgement
By making a purchase, you (the “Client”) represent and acknowledge that you understand and agree to Executive Coaching by BetterWho (the “Company” or “BetterWho”) Terms and Conditions as follows:
General
Client agrees to comply with the rules and policies governing the program for which Client is making a purchase, as existing now or later as announced by BetterWho. The services provided under these Terms and Conditions are for business purposes only. BetterWho’s products and services are made available to the Client, for the Client’s sole use, and the Client may not make them available to others. Client may not transfer, assign, or otherwise dispose of any of Client’s rights or obligations arising under it, without BetterWho’s prior written consent.
The Client expressly consents to service of process by electronic mail. Any communication via electronic email shall be considered in writing.
Executive Coaching Services Provided
The Client agrees to engage BetterWho to provide the following coaching services (the “Services”):
Term of Agreement
The term of this Agreement will begin on the date of initial purchase and will remain in effect indefinitely until terminated as provided in this Agreement.
The minimum engagement period is 3 months. Unless the Client gives written notice of intent to terminate the Agreement 30 days prior to the conclusion of the term in writing, the Client understands this contract automatically renews on a month-to month basis at the same rate after the designated term ends.
If the Client wishes to terminate this Agreement, the Client will be required to provide 30 days’ written notice to BetterWho.
Except as otherwise provided in this Agreement, the obligations of BetterWho will end upon the termination of this Agreement.
Payment
The Services are provided on a monthly basis. The Client will pay a monthly coaching fee, depending on the coaching package chosen at the time of initial purchase. All installment payments are due monthly in advance of Services being provided. All payments are final and non-refundable.
Client Participation
The Client agrees to complete initial onboarding forms and meet with the Company as often as needed to accomplish the scope of Services.
The Client agrees to fully engage with all content provided as part of the scope of Services, including viewing all videos, completing all forms and reading all resources.
Copyright
All information and materials including audio recordings, video, manuals and other resources presented to Client at any time and in any format are protected by copyright laws and shall remain the property of BetterWho. As such, the Client agrees they will refrain from recording, copying, reproducing, videotaping or disseminating these materials without the prior written consent from an authorized person at BetterWho and shall not permit any third party to do the same. Client agrees and acknowledges that any calls or virtual meetings may be monitored or recorded and such recordings are property of BetterWho.
Client agrees that BetterWho may use Client’s logo, website and contact information in future marketing and promotional materials.
Warranties
No expressed or implied warranties are given by BetterWho. BetterWho disclaims, and Client waives, any implied warranties including warranties of fitness for a particular purpose. BetterWho’s staff have no authority to make warranties or alter these Terms and Conditions other than in writing.
Default
In the event of a default in payment of any installment due, all services and privileges shall be suspended and the Client shall, nevertheless, remain liable for the full amount of the contract price, which shall become immediately due and payable in full. The Client agrees to pay all attorneys’ fees, costs, and expenses of collection of any amounts due under these Terms and Conditions. BetterWho may terminate all services and privileges for any non-payment or payment which is not received within 10 days of the date upon which it is due.
Indemnification
Except to the extent permitted by applicable law, each Party agrees to indemnify and hold harmless the other Party, and its respective directors, shareholders, affiliates, officers, agents, employees, and permitted successors and assigns against any and all claims, losses, damages, liabilities, penalties, punitive damages, expenses, reasonable legal fees and costs of any kind or amount whatsoever, which result from or arise out of any act or omission of the indemnifying Party, its respective employees, directors, shareholders, affiliates, officers, agents and permitted successors and assigns that occurs in connection with this Agreement. This indemnification shall survive the termination of this Agreement.
Waiver
No delay or failure by either Party to exercise any of its powers, rights or remedies under these Terms will operate as a waiver of them, nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver to be effective must be in writing.
Governing Law
These Terms and Conditions are considered to be under the jurisdiction of Mecklenburg County, North Carolina. Each of the parties submits to the jurisdiction of any North Carolina Court. Venue for any action, proceeding, arbitration or mediation shall be in Mecklenburg County, North Carolina. The Client expressly consents to jurisdiction.
These Terms and Conditions supersede any and all prior agreements, understandings, and communications between The Client and the Company whether written or oral, express or implied, relating to the subject matter of your agreements with the Company and/or the obligations, responsibilities and benefits of the parties.
Client agrees that no party, nor anyone acting on their behalf has made any inducements, agreements, promises, nor representations other than those set forth in these Terms and Conditions. The prevailing party in any action or proceeding to enforce these Terms and Conditions shall be entitled to recover reasonable attorneys’ fees and costs.
Client hereby represents and warrants that Client has read, understands and agrees to all of the Terms and Conditions, which take effect upon first payment being received.
Last Updated: Oct 2025
By accessing or using BettyWho Docs, BettyWho Answers, or BettyWho Practices (the “Services”), operated by BetterWho, LLC (“Company,” “we,” “our,” or “us”), you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree, you must not use the Services.
We reserve the right to modify these Terms at any time. Updates will be posted with a revised “Last Updated” date. Continued use constitutes acceptance of changes.
You must be at least 18 years old or have legal authority to enter into these Terms to use the Services. By using the Services, you represent and warrant that you meet this requirement.
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for internal business purposes only.
You may not:
Copy, distribute, resell, or commercially exploit the Services.
Reverse engineer, decompile, or attempt to extract source code.
Use the Services for unlawful, fraudulent, or harmful purposes.
User Content: Any documents, questions, answers, or data uploaded into the Services remain your property. However, by submitting content, you grant BetterWho a worldwide, royalty-free, sublicensable license to host, store, and process that content solely to operate and improve the Services.
Company IP: All branding, designs, AI models, processes, and proprietary tools (including BettyWho Docs, BettyWho Answers, and BettyWho Practices) remain the exclusive property of BetterWho, LLC. No ownership rights are transferred to you.
By using the Services, you agree:
Not to upload content that infringes intellectual property, privacy, or confidentiality rights.
To maintain the confidentiality of your login credentials.
To ensure your use complies with all applicable laws and regulations.
To accept full responsibility for how you use outputs generated by the Services.
The Services are provided on an “as is” and “as available” basis without warranties of any kind, express or implied.
AI-Generated Content Disclaimer: Betty Docs, Betty Answers, and Betty Practices may generate recommendations, process guidance, or suggested answers. These do not constitute legal, financial, or professional advice. You are solely responsible for verifying and applying any outputs.
We do not warrant that the Services will be error-free, secure, or uninterrupted.
To the maximum extent permitted by law:
BetterWho, LLC shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or related to your use of the Services.
Our total liability for any claim will not exceed the fees paid by you (if any) in the 12 months preceding the claim.
Your use of the Services may involve submission of personal or business data. We handle data in accordance with our Privacy Policy available at https://betterwho.com. By using the Services, you consent to such handling.
The Services may include links to third-party websites or embedded content. We are not responsible for third-party practices, data collection, or content.
We reserve the right to suspend or terminate your access to the Services at any time, with or without cause, including for violation of these Terms.
You agree to indemnify, defend, and hold harmless BetterWho, LLC and its officers, employees, and affiliates from any claims, damages, liabilities, costs, or expenses arising from your:
Violation of these Terms;
Misuse of the Services;
Uploaded content or reliance on AI-generated outputs.
These Terms shall be governed by the laws of the State of [Insert State], without regard to conflict of law principles.
Any disputes shall first be attempted through good-faith negotiation. If unresolved, disputes will be subject to binding arbitration in the United States, unless otherwise required by law.
