QuickStart – ESSENTIAL Training (Stand Alone)


QuickStart ESSENTIAL training program.





Role-focused property management training for your RTM, so that they can hit the ground running.

Includes training in PM terminology, customer service, processes, softwares, business-specific must-haves like Fair Housing training and much more.

QuickStart Essential Course Structure:

Lesson 1 – Introduction to Property Management

Focus areas:

  • Overview of the PM business
  • Responsibilities of a Property Manager
  • The structure of a PM company
  • Terminology
  • General workflow
  • Fair Housing Act
  • Service animals
  • Lead based paint
Lesson 2 – Overview of Property Management Tasks

Focus areas:

  • PM specific tasks
  • Application Screening
  • Maintenance Coordination
  • Main Line and Leasing Calls
  • Most common PM Software tools
Lesson 3 – PM Customer Service Excellence

Focus areas:

  • Business Acumen and KPIs
  •  Effective Communication
  • Problem Solving
  • Empathy in Customer Service
Lesson 4 – Role Specific Tasks

Focus areas will be different depending on role:

  • Maintenance (prioritizing work orders, handling different types of WOs, turnovers)
  • Leasing (screening applications, new leases, lease expiration)
  • Bookkeeping (collecting rent, reading ledgers, paying vendors)