RTM Training

QuickStart. TRAIN TEAM MEMBERS

Full training and onboarding services for new team members to increase labor efficiency and grow your property management business.

QuickStart
Train Team Members.

Full training and onboarding services for new team members to increase labor efficiency and grow your property management business.

Getting new employees up to speed with the requirements of their property management position takes time and bandwidth - something not all property managers have. QuickStart is a joint program created with yesVIRTUAL, which rapidly trains new team members, making them ready-to-work and able to fill any position you need them in.

Train for any Position

Whether you want your remote team member to join your customer support team or handle lease agreements, we make sure they’re fully trained for any property management position you want them to take on.

Accelerated Learning

Through our refined training methods and streamlined procedure, we’re able to upskill new employees at a much faster rate than what they would experience by learning on their own.

Increased Productivity

Our training prepares your new remote workers to become productive members of your property management team as soon as they join, increasing your labor productivity.

Getting new employees up to speed with the requirements of their property management position takes time and bandwidth - something not all property managers have. QuickStart is a joint program created with yesVIRTUAL, which rapidly trains new team members, making them ready-to-work and able to fill any position you need them in.

Train for any Position

Whether you want your remote team member to join your customer support team or handle lease agreements, we make sure they’re fully trained for any property management position you want them to take on.

Accelerated Learning

Through our refined training methods and streamlined procedure, we’re able to upskill new employees at a much faster rate than what they would experience by learning on their own.

Increased Productivity

Our training prepares your new remote workers to become productive members of your property management team as soon as they join, increasing your labor productivity.

QuickStart Training Overview

4-day Training - $600

  • 4-Day Training
  • 2- Days Coursework
  • Fair Housing
  • PM Industry Lingo
  • PM Software
  • Introduction
  • 2-Days On The Job Training at a PM Call Center

Specific Training:

  • Maintenance
  • Position-Leasing Generalist

QuickStart Training Overview

4-day Training - $600

  • 4-Day Training
  • 2- Days Coursework
  • Fair Housing
  • PM Industry Lingo
  • PM Software
  • Introduction
  • 2-Days On The Job Training at a PM Call Center

Specific Training:

  • Maintenance
  • Position-Leasing Generalist

10-day Training - $1300

  • Training includes everything in the Standard Training, Plus 6 additional days of OJT

Tracks Available:

  • Maintenance
  • Leasing
  • Bookkeeping
  • Combo of all three

10-day Training - $1300

  • Training includes everything in the Standard Training, Plus 6 additional days of OJT

Tracks Available:

  • Maintenance
  • Leasing
  • Bookkeeping
  • Combo of all three

Priority Pass $897

In a hurry? Add our priority pass to your purchase and we will automatically move you to the front of the line.

Priority Pass $897

In a hurry. Add our priority pass to your purchase and we will automatically move you to the front of the line.

QuickStart 4 Day Training Overview

Beginning Of Day 1 With Training Personnel
Introduction to Property Management

  • Intro To PM Part I
  • Intro To PM Part II
  • Intro To PM Part III
  • Introduction to PM Quiz

Property Management Terminology
Fair Housing
Service animals
End Of Day 1 With Training Personnel

Service Animals & FH Quiz

Beginning Of Day 2 With Training Personnel
General Flow Of Property Management
Overview of RTM Task
Entering Rent Payments
Overview of Main Line and Leasing Calls
Overview of Resident Screening and Tenant Process
Overview of Maintenance Process
Discussion With Training Personnel
More Intensive Tasks – On The Job Training – With Training Personnel
Review And Assessment With Training Personnel
Day2 Quiz

Beginning Of Day 3 With Training Personnel
Intensive Maint – How to Create Work Orders
Intensive Maint – Extracting Work Orders
Maintenance OJT With Training Personnel
Endorsement With Training Personnel
Admin Tasks
Discussion With Training Personnel
Performance expectations for you as an RTM
Review Of Days 1-3 With Training Personnel

Beginning of Day 4 with Training Personnel Admin OJT – (Software of their choice) Maintenance OJT – (Software of their choice) Self Assessment / EOD with Training Personnel Final assessment

QuickStart 10 Day Training Overview

+4 Day Training 

Beginning of Day 5 with Training Personnel
Basic Requirements
Discussion with Training personnel

Beginning of Day 6 with Training Personnel
Policies and Procedures
Basic Email Etiquette

Beginning of Day 7 with Training Personnel
Call Listening Activity
How to handle inquiries

Troubleshooting / Problem Solving
Mock Calls
Discussion with training personnel – Website Navigation

More Intensive tasks (One on One Session)
Discussion with Training Personnel – How to provide excellent customer service

Hands on Assessment / Demonstrations
Discussion with Training Personnel – Feedback