Frequently Asked Questions

RTM Direct is BetterWho's direct-hire remote staffing service for property management companies. RTM Direct sources, vets, and matches long-term Remote Team Members (RTMs) who integrate into the client's team, own outcomes, and take real work off the owner's plate. Every RTM placed by BetterWho is trained in property management operations and AI-certified.

A Remote Team Member (RTM) is a long-term remote hire who is integrated into a property management company's core team and owns outcomes, not just tasks. BetterWho coined the term to distinguish RTMs from generic virtual assistants. RTMs placed through RTM Direct follow clear standards, document policies and processes as they learn, and grow into outcome ownership.

A BetterWho Remote Team Member (RTM) owns outcomes, while a typical virtual assistant (VA) completes assigned tasks. RTMs placed through RTM Direct self-onboard with a 90-day plan, document policies and processes, integrate into the company culture, complete property management and AI training, and come with a placement guarantee. VAs often have minimal training, limited scope, high turnover, and no guarantee.

No. RTM Direct is a direct-hire recruiting service, not a staffing agency. Unlike agency models that charge ongoing markups and control the placement, RTM Direct lets property management companies hire directly. The client owns the relationship with the Remote Team Member and pays the RTM directly, with no agency markup on wages.

Yes. BetterWho estimates that RTM Direct can reduce labor costs by up to 50% compared with local hires or staffing agencies. Because RTM Direct is a direct-hire model, property management companies pay their Remote Team Members directly, without ongoing agency markups on wages.

Remote Team Members placed through RTM Direct can fill property management roles in operations, growth, and leadership, including customer service, admin support, receptionist, leasing specialist, maintenance coordinator, marketing specialist, sales support or ISA, property manager assistant, bookkeeper, controller, operations manager, marketing manager, BDM, executive assistant, and property or portfolio manager.

RTM Direct uses three tiers. Tier 1 covers roles that need no property management experience, such as customer service, admin, receptionist, and leasing specialist. Tier 2 covers roles that require property management or role-specific experience, such as maintenance coordinator, marketing specialist, and property manager assistant. Tier 3 covers leadership, specialized, software-specific, or country-specific roles, such as operations manager, controller, and BDM.

An RTM Direct one-time placement costs $2,500 for Tier 1, $3,000 for Tier 2, and $3,500 for Tier 3. Each placement includes sourcing, custom matching, training and support, and a 90-day guarantee. If a search needs to move up a tier, the upgrade costs $1,000 (Tier 1 to Tier 2, or Tier 2 to Tier 3) or $2,000 (Tier 1 to Tier 3).

Every RTM Direct one-time placement is backed by a 90-day replacement guarantee. If the Remote Team Member's employment ends within the first 90 days, BetterWho restarts the search and finds a replacement for the same role at no additional cost, up to two replacements per original placement. The guarantee applies when the client attends the 30-, 60-, and 90-day check-ins, gives BetterWho written notice within 14 days of the departure, and is current on all payments. For protection beyond 90 days, BetterWho offers RTM Performance, which includes an ongoing guarantee for each RTM placed for as long as the plan is active, and the RTM Partner Plan, which includes a 12-month placement guarantee for each RTM placed.

After an RTM Direct placement, the Remote Team Member begins self-paced onboarding training and AI certification, builds a 90-day onboarding plan, and documents policies and processes while learning the role. BetterWho supports the client with tool and logistics setup, an HR guide for managing remote team members, and check-ins at 30, 60, and 90 days.

If a Remote Team Member leaves, the knowledge they documented stays with the property management company, because BetterWho RTMs document policies and processes as they work. RTM Direct one-time placements include a 90-day guarantee, RTM Performance includes an ongoing guarantee for as long as the plan is active, and the RTM Partner Plan includes a 12-month placement guarantee for each RTM placed.

RTM Performance is BetterWho's plan for property management companies that want an RTM placement plus ongoing protection, training, and development. RTM Performance costs $150 per month per placement, with reduced placement fees of $1,000 (Tier 1), $1,500 (Tier 2), or $2,000 (Tier 3). It includes an ongoing guarantee for each RTM placed, for as long as the plan is active, and BetterYou Coaching and Support, with a 12-month minimum commitment followed by month-to-month terms.

RTM Performance billing of $150 per month per Remote Team Member begins only after the RTM is placed and starts working with the client. After the 12-month minimum, the plan continues month to month and can be canceled with 30 days' notice. If an RTM leaves, billing for that RTM stops, and a replacement RTM starts a new plan.

The RTM Partner Plan is BetterWho's strategic workforce partnership for qualified property management companies that need multiple placements and organization-wide RTM support. The RTM Partner Plan costs $1,000 per month for all placements, with preferred placement fees of $500 (Tier 1), $1,000 (Tier 2), or $2,000 (Tier 3). It includes unlimited placements, a 12-month placement guarantee for each RTM placed, and BetterYou Coaching and Support.

Beyond RTM Performance, the RTM Partner Plan includes unlimited placements, training and support for every RTM in the organization, premium client support, monthly HR oversight, scorecard and team-structure support, RTM utilization support, and preferred placement pricing. RTM Partner Plan support is proactive and organization-wide rather than tied to each individual placement.

Choose an RTM Direct one-time placement for a single hire backed by a 90-day guarantee. Choose RTM Performance for a placement plus ongoing training, development, and a guarantee for as long as the plan is active. Choose the RTM Partner Plan when hiring several Remote Team Members and wanting organization-wide support with unlimited placements. A free BetterWho consultation helps confirm the right option.

The BetterYou RTM Coaching & Support Program gives Remote Team Members that BetterWho did not place access to BetterWho's RTM development program. It includes structured onboarding, BetterYou coaching and development resources, monthly live RTM group coaching, professional-growth guidance, learning community access, engagement tracking, and ongoing support. The program costs $150 per month for each RTM, with a $250 enrollment fee and a 12-month minimum. Monthly billing starts on the RTM's start date.

The BetterYou RTM Coaching & Support Program is for property management companies that hired a Remote Team Member independently, screened a candidate through BetterWho's Candidate Screen, want to enroll an existing remote team member, or need development support without placement services. It does not include sourcing, recruiting, placement, or a guarantee. RTMs placed through RTM Performance or the RTM Partner Plan already receive BetterYou coaching and support.

Candidate Screen is BetterWho's candidate screening service for property management companies that already have a candidate through a referral or direct application. For $250 per screening, BetterWho provides an intake form, resume review, standardized screening checks (an audio sample, a written sample, a computer specs check, a typing test and an internet speed test), a 30-minute structured interview, a reference check, and a one-page scorecard with a Recommended or Not Recommended verdict. Results are typically delivered within 1 to 3 business days of sign-up, depending on how quickly the candidate responds and how quickly BetterWho can obtain the information needed for screening, such as references from previous employers. Candidate Screen does not include sourcing, background checks, role-specific skills or technical testing, or follow-up calls. It has no guarantee: if a Recommended candidate is hired and leaves, is terminated, or proves a poor fit within 90 days of their start date, the screening fee can be applied as a credit toward any RTM Direct placement.

The EOR Upgrade is a $500 one-time add-on for any RTM Direct placement that hires the Remote Team Member as a full-time employee through an Employer of Record (EOR) in their country, instead of as a freelancer. The EOR is a third-party provider, not BetterWho, that handles the employment agreement, payslips, local-currency payroll, and access to local social services. BetterWho connects the client with the EOR provider, and the client pays the EOR provider directly: a monthly fee calculated as a percentage of the Remote Team Member's wages. Country availability varies.

The Priority Pass is a $900 add-on for any RTM Direct placement that moves the property management company to the front of the recruiting line. The Priority Pass is designed for clients who need a new Remote Team Member as quickly as possible.

Every Remote Team Member placed through RTM Direct completes self-paced onboarding training covering property management fundamentals, industry software, and customer service, plus AI certification. RTMs on RTM Performance and the RTM Partner Plan continue with BetterYou ongoing coaching and support, including role-based lessons, certifications, and monthly live RTM group coaching. RTMs can train a few hours a day while doing real work.