Beyond the Type
An Evidence-Based Review of Personality and Behavioral Assessments in Hiring
Matthew Tringali · 2026
BetterWho White Papers
Some decisions get made out of habit: how you pay your team, how you choose who to hire, whether maintenance stays in-house. Each paper runs the numbers on one of them, so you can decide with the research in front of you.
Published Papers
The Bonus Trap
Why Pay-for-Performance Fails Small Property Management Companies, and What Builds a Self-Managing Team Instead
Matthew Tringali · 2026
In-House Maintenance vs. Outsourced Vendors
The Complete Decision Guide for Property Management Companies
Matthew Tringali · 2026
Coming Next
Each paper below is in progress. Its page gives the month it is due and, where one is set, its launch event.
- Coming February 2027
One Team, Two Rooms
How a property management company of three to ten people builds its culture when the team works in two rooms, a local office and another country.
- Coming April 2027
The Share Decade
The properties available to independent managers are flat to shrinking. Where growth comes from now, and why retention is the growth seat.
- Coming Summer 2027
The Low-Turnover Era
Residents are staying, AI owns the top of the funnel, and the work has moved to the tenancy. Where the hours went and what to do with the people.
Want to Talk Through What a Paper Means for Your Company?
A strategy call starts with how your business runs today. Bring the decision the paper raised, and we will recommend where to begin.