Skip to content

The WhoCrew opens applications quarterly.

Join the Waitlist 
BetterWho

Guides and Playbooks for Property Management Owners

Each guide focuses on one decision. The Staffing Guide shows who to hire next as your company grows, Hidden Revenue helps you check whether your fees fit the services you provide, and the Maintenance White Paper helps you choose between in-house maintenance and outside vendors. Start with the one closest to the problem taking most of your time.

Choose a Guide by the Decision It Supports

  • Staffing Guide

    Know who to hire next, and when. The guide maps every seat a property management company needs at each stage of growth, by the number of properties you manage, and shows which seats can be remote, which stay local and which are core leadership.

  • Hidden Revenue

    Find the fees your company already earns but does not charge for. The kit pairs a workbook on ten revenue streams with a calculator for your own portfolio and a session in which Matthew Tringali walks through every fee.

  • Maintenance White Paper

    Decide whether maintenance belongs in-house or with outside vendors. The 57-page white paper by Matthew Tringali compares the economics of both models and closes with a framework for choosing yours.

How to Use a Guide

A guide helps you examine one part of the business before you decide what to change. Read it with your own company in mind, then decide whether you need further support.

  1. Start With One Decision

    Pick the resource that matches the question in front of you, such as whether to hire, what to measure, or how to price your services. Each one focuses on a single decision, so begin with the one taking most of your time.

  2. Apply It to Your Company

    Work through the resource with your own numbers, roles, and routines in front of you. Involve the people who do the work, such as your leasing or maintenance lead.

  3. Choose the Next Step

    You may be able to act on what you found yourself. If you want support, explore the related service or book a strategy call; using a free resource does not commit you to either.

Browse all resources